Congratulations! You made it through the trenches where most dreams die — the web-based interview! However, you’re not out of the woods yet. I’ve met plenty of CP hopefuls who confidently got to the phone interview and had it all fall apart because they weren’t prepared.
This is the first and only time in your application process where a human will talk to you. Keep that in mind. This is the ONLY time you have to express exactly why you want to be part of this program, why Disney means a lot to you, why you deserve to be working for Mickey Mouse. You get one shot. Make it count.
The DCP website keeps a few questions online to ask potential candidates. “Why do you want to work for Disney?” “What do you think you can bring to the program? Why?” “How do you hope this program will impact your future?” Those questions are just a taste of what an interviewer could ask you.
Know the roles. Disney will consider you for ANY (and I mean ANY) role in which you showed interest. For example, I put a 1 (low interest) for parking/transit, but I hate driving. My interviewer asked if I would be comfortable with my list of interests, and I asked her to remove parking from my selections. She said that’s fine, and I continued my interview with four choices: Photopass, Attractions, Merchandise, and Character Attendant. Read over the role descriptions before your interview and MAKE SURE you’re okay with anything listed under each description.
Here are some need-to-know tips for a great phone interview:
Be prepared. Those questions Disney posts online? Yeah, they actually ask you those verbatim. I scribbled out each answer I had to the three questions and read those answers back to my interviewer. She didn’t see the notepad on my lap during the interview, but she probably noticed I’d thought a lot about why I wanted to work for the company.
Smile. Seriously. Smiling will keep you upbeat and in a pretty good mood throughout what can be a stressful interview. Also, I can pretty much guarantee the interviewer on the other end of the line will be smiling just as much as you. With both phone interviews in two programs, I’ve left my interviews feeling confident and happy rather than petrified and nervous. That’s largely because my interviewer was genuinely rooting for me and I could smile throughout the process.
They’re rooting for you. Recruiters know how incredible a program DCP is. They want as many students as possible to experience it. They want you to succeed. Don’t ever feel like they’re out to get you with a trick question. If you don’t understand a question, as your interviewer for further explanation.
Dress to impress. No, the person on the other end won’t see you. You should still treat this opportunity like a business venture and dress in something you’d wear to an in-person interview. Dress in a way that makes you comfortable and confident. I’ve had people swear they’ve worn pajamas to the phone interview and made it. Congrats to them that unprofessionalism bade well for once. I hope they never brag about that to any other employers, as that’s just a really sad accomplishment. You might as well start practicing professionalism now. “The Disney Look” is definitely something you can get a head start on before your DCP begins.
Be personal. Be the best you that you can be. Disney is looking for individuals rather than carbon copies of Mickey Mouse. They want types of people for certain roles, sure, but they want people whose different backgrounds and experiences can contribute to a diverse and thriving work location. Don’t give answers you’d think Walt would love to hear. Give answers you’re comfortable with and honest about. If you’re truly meant to work for Disney, then your answers will align with what the Company looks for in applicants.